Moving You Forward, One Property at a Time
Our Mission
At The Limes Medical Centre, we are dedicated to providing excellent, patient-centred care to our community. Our team of healthcare professionals is committed to delivering high-quality medical services, ensuring our patients receive the best possible care. Our mission is to provide a welcoming, supportive environment where our patients feel comfortable discussing their health concerns, and our team is dedicated to helping them achieve optimal wellbeing.
Our Services
We offer a wide range of services, ensuring our patients receive comprehensive care. Our services include:
- Appointments and Prescriptions
- Minor Illnesses and Injuries
- Chronic Disease Management (Asthma, Diabetes, COPD, Coronary Heart Disease, Angina, Cancer, Clinical Depression, Osteoarthritis)
- Immunisations and Child Immunisations
- Travel Clinic
- Private Medical Services
- Family Planning
- Patient Participation Group
- Policies and Procedures
- Useful Links and CQC
We also offer a range of online services, including online consultations, prescription ordering, and appointment booking. Our website provides access to a wealth of health information and resources, empowering our patients to take control of their health.
Our Team
Our team of healthcare professionals is dedicated to providing exceptional care to our patients. Our team includes experienced GPs, nurses, and support staff, all working together to ensure our patients receive the best possible care. We are committed to ongoing training and development, ensuring our team stays up-to-date with the latest medical guidelines and best practices.
Our Values
At The Limes Medical Centre, we value:
- Patient-centred care
- Excellence in healthcare
- Compassion and empathy
- Respect and dignity for all patients
- Collaboration and teamwork
- Ongoing learning and improvement
Our Facility
Our modern, well-equipped facility is designed to provide a comfortable and welcoming environment for our patients. Our surgery is easily accessible, with ample parking and convenient public transport links.
Reception and Booking Issues
Several reviewers expressed frustration with the reception and booking process, citing long wait times, unavailability of appointments, and rude receptionists. Some reviewers reported being told to call back repeatedly, only to be met with a lack of available appointments.
Staff Attitude and Communication
Some reviewers praised the kindness and patience of certain staff members, such as nurses and doctors, while others expressed disappointment with the attitude and communication style of receptionists and some medical staff. A few reviewers mentioned feeling belittled or dismissed by staff.
Positive Experiences
Many reviewers reported positive experiences with the medical care they received, citing kindness, professionalism, and thoroughness from doctors and nurses. Some reviewers praised the responsiveness of the practice, citing same-day appointments and timely callbacks.
Access and Availability
A few reviewers mentioned difficulties in getting appointments, citing a lack of availability and long wait times. One reviewer noted that the practice is used by several villages, which may contribute to the demand for appointments.
Specific Praise and Criticisms
Some reviewers praised specific staff members, such as Dr. Wiseman and nurse Karen, for their kindness and professionalism. One reviewer expressed gratitude for the practice's handling of vaccinations and home visits. Conversely, some reviewers criticized the practice's phone system, citing long wait times and difficulties in getting through to staff.
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