Your Health, Our Care, Our Partnership
At Countesthorpe Health Centre, we are dedicated to providing high-quality healthcare services to the community. Our surgery is committed to delivering comprehensive and compassionate care to all our patients, and we strive to be a model of excellence in primary care. We understand the importance of a patient-centric approach and are committed to listening to your needs and concerns.
As a patient at Countesthorpe Health Centre, you have access to a range of services designed to make your life easier and your healthcare experience more convenient. Our online services allow you to connect with us remotely, booking appointments, ordering prescriptions, and accessing a wealth of health information at your fingertips. Our new website, updated regularly, provides easy access to this information and allows you to stay up-to-date with the latest news and events from our practice.
Our Services
We offer a range of services to support your healthcare needs. Our online booking tool allows you to schedule appointments at a time that suits you, and our repeat prescription service enables you to order medications online. Our online consultation platform offers the opportunity to discuss your concerns with us in a convenient and confidential way. We also have partnerships with local and NHS service providers, ensuring you have access to a wider range of healthcare services.
In addition to our clinical services, we are committed to promoting the health and wellbeing of our patients. Our website features a wealth of health information, including advice on symptoms, conditions, and treatments. You can also access trusted NHS advice and guidance, as well as links to other relevant healthcare resources.
How to Connect
We understand the importance of technology in modern healthcare, and we are committed to embracing digital innovation. Our online services are designed to be user-friendly and secure, allowing you to access our services from the comfort of your own home. Our state-of-the-art online platform is available 24/7, enabling you to get the help you need, whenever you need it.
Accessibility
At Countesthorpe Health Centre, we are committed to ensuring that our services are accessible to all patients, regardless of ability or disability. Our practice is designed to be inclusive, with accessible facilities and services that cater to the needs of all our patients.
Our Commitment
We are proud of our reputation for providing high-quality healthcare services and are committed to continually improving our patient care. We value your feedback and welcome any suggestions you may have on how we can improve our services. Our dedicated team of healthcare professionals is always available to answer your questions and provide support.
Appointment Availability and Reception Team
The majority of reviewers had difficulty in getting an appointment at the surgery, with some being told to visit a walk-in centre instead. The reception team received criticism for their arrogance and poor service, with one reviewer stating that they are not healthcare professionals. However, some reviewers praised the reception staff, describing them as friendly and willing to help.
Doctor Reviews
Some reviewers had negative experiences with specific doctors, including Dr. Brown, who was accused of misdiagnosis and talking down to patients. On the other hand, Dr. Collins, Dr. Hanson, and Dr. Khatri received praise for their excellent service, with Dr. Khatri being commended for his prompt diagnosis and FAST TRACK blood tests.
Positive Experiences
Many reviewers had positive experiences at the surgery, praising the friendly and knowledgeable staff, including nurses and office staff. Same-day appointments were available, and the staff were accommodating to patients' needs.
Challenges with Phone System and Online Services
Some reviewers experienced difficulties with the phone system, including engaged lines and being pushed to use the online system, which was deemed user-unfriendly. This led to frustration, particularly among elderly residents.
